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Hidden Challenges for Remote Employee Managers
ABOUT THE WEBINAR Alexander Wareham, Product Knowledge Manager Alexander has 20+ years of call center experience ranging from being an agent to managing all facets of the operation. His main expertise is in Workforce management which is where he has spent most of his tenure in call centers ranging from 40 FTE to over 4000 […]
Webinar & Video Center
Calabrio’s deep library of webinars and videos —available right when you want them. Hear from Calabrio experts and industry thought leaders in informative webinars, engaging webcasts and dynamic roundtables. Did You Miss How to Activate the Agent of the AI-Fueled Future Webinar panel discusses the results of our State of the Contact Center 2023 research […]
Workforce Wellbeing Recovery Ebook
Practical strategies & resources to turn workforce wellbeing into your competitive advantage There is no doubt that the contact center has evolved over the last few years, but while this “new normal”, may have been accelerated in the last two years, it was already on its way. Studies have shown that job satisfaction, workplace stress […]