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AI Is The Future of CX

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Discover More on ittech-news.com Building lasting relationships, not isolated results Think of someone you used to know. What do you remember about them? For most people,...
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New WFM for dummies Breaking the chains of the WFM Paradigms

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Discover More on ittech-news.com Discover true to interval (TTI) analytics
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Elevating the Employee Experience During an Economic Downturn

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Discover More on ittech-news.com Whether or not a recession looms ahead, safeguarding measures at businesses have taken hold. There are powerful strategies for contact center...
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Security

Solving the cyber talent gap with diverse expertise

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Multiple and Diverse Perspectives are Critical for Securing Your Attack Surface In the age of the cybersecurity talent gap, finding talent with the right capabilities...
Security

Traditional pentesting: A Turtle chasing a Cheetah

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Why Pentesting Needs to Evolve Antiquated legacy penetration testing methods fail to catch all the critical vulnerabilities that exist within a company’s environment, which puts...
Security

Government Department Gains Critical Insight Into Their Security Posture

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CISO demands second opinion after internal reporting showed zero vulnerabilities Security testing within a large government department was dispersed and then performed by various teams....
Security

How the Public Sector Addresses Cybersecurity Hiring Hurdles

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In Conversation with the Leading U.S. Health Agency Public sector cybersecurity teams have a lot to manage, with the cyber talent gap often topping the...
Security

API Security Testing: A Smarter Approach for One of Today’s Fastest-Growing Threats

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Why API Testing Is Critical for Your API Attack Surface Dependence on APIs for applications and B2B communications is rapidly increasing. According to Gartner, 90%...
Security

Lessons from Synack’s Women in Cyber Breakfast

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Watch Top Leaders in Cybersecurity Discuss Their Challenges and Triumphs The cybersecurity talent gap calls for creative solutions to begin chipping away at the 700,000...

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