Unlocking the Experience Element of IT: The Value of XLAs

In today’s digital landscape, it’s no longer enough to simply check if an application is performing as expected. Businesses need to understand all aspects of the end-user experience. What are people doing in the application? How do they feel when using it? What support do they need to maintain a good experience?

Join us for an insightful webinar where we explore these critical questions. Nexthink, at the forefront of helping organisations answer these questions, has partnered with the XLA Institute to bring you this exclusive webinar.

Key Takeaways:

• What are XLAs (Experience Level Agreements) and how do they complement the traditional IT Service Level Agreements (SLAs)?
• Why shifting the focus from technology to Experience will unlock greater value for customers and employees alike.
• How measuring both technological output and end-user experience will transform your organization’s approach to IT.

Don’t miss this opportunity to gain valuable insights into the human element of IT and how XLAs can transform your organisation’s approach to user experience.