The virtual waiting room explainer

In today’s digital age, ensuring a seamless online experience for your customers is crucial. Nothing is more frustrating for users than encountering a slow or unresponsive website, especially during high-demand periods like major sales events or new product launches. This can lead to significant losses in sales and customer loyalty. Enter Queue-it’s virtual waiting room.

Understanding the problem

When thousands of visitors flood your site simultaneously, it creates a unique opportunity to drive sales, delight customers, and build trust and loyalty. However, if not managed correctly, this influx can cause your site to crash, be overrun by bots and resellers, and push frustrated customers towards your competitors.

Traditional solutions like overprovisioning or autoscaling might seem like obvious fixes. But overprovisioning can be prohibitively expensive, and autoscaling often reacts too slowly to sudden traffic surges. Moreover, new bottlenecks always emerge at scale, complicating the situation further.

Queue-it’s smarter approach

Queue-it offers a smarter, more efficient approach to handling peak traffic. The virtual waiting room is a versatile, bolt-on solution that can be integrated in less than a day to protect your entire website, specific pages, or key bottlenecks like login pages, payment gateways, or database calls.

How Queue-it works

Queue-it redirects online visitors to a waiting room that enables a controlled flow of traffic to your site or app.

Controlling your traffic lets you prevent website overload, deliver fair access during high demand, and segment traffic by blocking bots & prioritizing VIP visitors.

Benefits for your business

• Cost-effective traffic management:
  • By using Queue-it, you can handle peak traffic without the need for costly overprovisioning or relying solely on slow-reacting autoscaling solutions. This can significantly reduce infrastructure costs and improve resource efficiency.
• Brand reputation protection:
  • Avoid the risk of your website crashing or slowing down during critical sales events. Maintaining a smooth and responsive user experience helps protect and enhance your brand reputation.
• Increased conversion rates:
  • A seamless, transparent queuing experience can lead to higher conversion rates. Customers are more likely to complete their purchases when they trust that their wait time is managed fairly and efficiently.
• Operational control and flexibility:
  • Queue-it provides you with real-time control over traffic flow, allowing you to adjust and manage demand dynamically. This eases the stress on your teams and infrastructure, enabling you to operate at maximum capacity without risking overload.

Don’t let peak traffic challenges compromise the trust you’ve built with your customers. With Queue-it’s virtual waiting room, you can turn these challenges into opportunities for growth and loyalty. Ensure that your customers enjoy a fair, reliable, and transparent experience, no matter how popular your sale is.