The Financial Impact of Intelligent, Connected Healthcare Experiences
On Demand Webinar Watch Now Healthcare providers have reached a communications tipping point. Outdated phone systems and siloed internal coordination tools aren’t built to support connected, patient-centered experiences. Providers need a flexible, secure communications system to simplify point-of-care workflows, increase patient satisfaction, and improve financial performance. During our live webinar, you’ll learn how RingCentral’s cloud […]
5 reasons to invest in a unified cloud communications platform
On Demand Webinar Watch Now To succeed in today’s changing markets, businesses need to prepare themselves for rapid transformation. But disconnected vendors and systems can negatively impact customer experience and slow down innovation. A unified communications platform can power intelligent, connected employee and customer touchpoints at scale—and accelerate business outcomes. Join our on-demand webinar to explore […]
2023 CX Trends: How to position your company to drive growth
On Demand Webinar Watch Now Providing a great customer experience (CX) is more critical to business success than ever before—and technology is a key driver of contact center success. Traditionally, businesses have invested in separate employee communication and customer communication solutions to support CX programs. Over the next five years, Forrester predicts these separate technology […]
CX transformation: 3 key technology areas to invest in now
On Demand Webinar Watch Now When faced with macroeconomic uncertainty, business leaders want levers they can pull to boost financial performance—and customer experience is a critical one. Simply adding technology or changing processes isn’t enough. Businesses need full CX transformations to truly move key metrics in the right direction. This year, 83% of companies are […]
Becker’s Healthcare: The financial impact of intelligent healthcare communication
On Demand Webinar Watch Now Healthcare providers have reached a communications tipping point. Outdated phone systems and siloed internal coordination tools aren’t built to support connected, patient-centered experiences. In this live webinar, we’ll explore why providers need a flexible, secure communications system to simplify point-of-care workflows and improve financial outcomes. What You’ll Learn How engaging […]
Driving exceptional policyholder and employee experiences in insurance
On Demand Webinar Watch Now Across every industry, consumers expect hyper-personalized, omnichannel, connected experiences—and insurance is no different. To attract digitally savvy policyholders and support workers in onsite and hybrid roles, insurance companies are investing in a variety of different technologies to support a seamless customer and employee experience. During the session, Datos Insights Senior […]
How RingCentral unifies communications across different teams and industries
On Demand Webinar Watch Now Companies of all sizes and industries share one thing in common: they need seamless, real-time communication solutions tailored to the needs of employees and customers. It’s never been more critical for businesses to invest in connected, omnichannel solutions that support all communications. In this webinar, we’ll explore the tangible use […]
The economic impacts of integrated UC and CC solutions
On Demand Webinar Watch Now As businesses strive to improve customer satisfaction (CSAT) and employee satisfaction (ESAT), they often overlook the power unified communication (UC) and contact center (CC) platforms have on customer and employee experience. When businesses do finally recognize room for improvement in their UC and CC programs, many teams look for solutions […]
BrightTALK | Push to Talk: Bringing frontline workers into the cloud
On Demand Webinar Watch Now There are approximately 2.7 billion frontline workers globally, which is more than twice the number of desk-based workers. But nevertheless, they have been largely left behind in the video and AI revolution of post-pandemic work tools and have minimal connectivity back to office workers. Frontline workers need to be given […]
ICMI | Today’s Challenge: Where to Invest for Long-Term Contact Center Success
On Demand Webinar Watch Now Years of data make it crystal clear: organizations that consistently invest in the tools and training needed to deliver excellent customer and employee experience realize solid returns on those investments. In fact, those organizations’ financial results consistently outperform those of their peers, and the market as a whole, through good […]