CX transformation: 3 key technology areas to invest in now

When faced with macroeconomic uncertainty, business leaders want levers they can pull to boost financial performance—and customer experience is a critical one. Simply adding technology or changing processes isn’t enough. Businesses need full CX transformations to truly move key metrics in the right direction.

This year, 83% of companies are engaged in CX transformation projects—more than any other year measured, according to Metrigy’s latest research study. In this live webinar, we’ll focus on three key areas that help agents work more efficiently, address customer issues, and improve customer loyalty.

Learn how successful companies:

• Integrate contact center software with UCaaS and other CX platforms to drive efficiency
• Ensure customer retention by providing AI-driven self-serve, digital, and omnichannel solutions
• Empower agents with in-the-moment assistance, so they can resolve customer issues faster and more accurately