The Journey Behind Launching Agent Assist – Lessons Learned and Insights Gained

AI-powered tools are transforming how contact centers operate, and Agent Assist is at the forefront of this revolution. In this session, we’ll provide an exclusive, behind-the-scenes look at what it really took to develop and launch Agent Assist, a product designed to enhance agent performance and improve customer interactions. Rather than focusing on generic best practices, we’ll take you through the challenges, decisions, and lessons learned during the product development process. From initial concept to deployment and optimization, we’ll share real-world insights that can inform your own AI projects, helping you avoid common pitfalls and capitalize on key opportunities.