The State of Intelligent Automation 2025

More tools don’t always mean better outcomes. In today’s crowded digital ecosystem, GBS leaders are facing automation overload—a maze of siloed solutions, fragmented platforms, and rising expectations with little to show for it.

The State of Intelligent Automation 2025 cuts through the noise to reveal how high-performing organizations are transforming digital ambition into measurable business value.

Inside the report:

• ✔ Why 81% of organizations plan to invest in Agentic AI within the next 12 months
• ✔ Exclusive insights from ServiceNow leaders Nate Aschenbach & Cara Herrick
• ✔ Real-world GBS success stories from DHL and Takeda
• ✔ A practical playbook to overcome automation overload and unlock true GBS value

Download the report to see what’s next in intelligent automation.

Download The State of Intelligent Automation 2025 Whitepaper