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Enhance your apps with AI

AI is everywhere. Once the sole domain of researchers and institutions, this technology has emerged in a wide variety of areas, including network infrastructure, platforms, and services. With AI, software developers now have the means to build a variety of intelligent solutions. This report, A Developer’s Guide to Building AI Applications, Second Edition, lets you check […]

Webinar: Accelerate Revenue Generation with Dynamics 365

To accelerate revenue generation, it is important for sales leaders to empower sellers with next-generation AI and transform the way sellers work, as well as to deliver truly personalized, responsive, and connected customer journeys. In this webinar, you’ll learn how Dynamics 365 enables you to: Speaker: Shin-Yi Lim Senior Product Marketing Manager Download Webinar: Accelerate […]

The Future of Sales: Elevating Customer Connection and Productivity with AI

Sellers often find themselves pulled in multiple directions with not enough time to focus on what matters most—fully engaging with customers, managers, and other sellers. Read The Future of Sales: Elevating Customer Connection and Productivity with AI to discover how sellers can accomplish more in less time using AI-assisted tools, such as conversation intelligence and generative AI […]

The AI Advantage: Driving sales performance with next-generation tools

From cutting down repetitive tasks to connecting data to continuously optimizing performance—AI helps sellers create momentum and crush sales. Read The AI Advantage to find out how AI supports sales teams throughout their day. You’ll learn how sellers use AI to eliminate inefficiencies and elevate customer experiences, along with tips on choosing which next-generation AI tools best […]

The Economist – Digital Capabilities in APAC

Strategic deployment of digital capabilities can be the key to your competitive advantage as the digital skills divide grows across Asia-Pacific. To take your organisation’s offerings, customer experience, and sustainability initiatives to new heights, you need a thorough understanding of where you stand in the regional digital transformation race. Gain the clarity you need in […]

The power of connection: Why you should integrate your business apps with UCaaS

The modern enterprise relies on an array of different tools to boost productivity, automate workflows, provide customer relationship management and support, and manage communications both internally and externally. A Harmon.ie survey of information workers reports that, on average, 74% of employees have at least five apps open at one time and 16% use more than […]

CIO Guide: 4 steps to a risk-free cloud migration

Cloud technologies, and cloud telephony specifically, have matured greatly—richer functionalities, stronger security, better uptime, and enhancements to user experiences. The result is a market in transition, with businesses moving from data centers to the cloud at a rapid pace. Download CIO Guide: 4 steps to a risk-free cloud migration Whitepaper

Hybrid work: Why it’s time to move your on-premises PBX to the Cloud

It’s clear that the future workforce will be hybrid, with some workers in the office, some working remotely, and some a combination of the two. And with these rapidly changing needs, businesses realized just how vital the cloud is to flexibility and agility. Download Hybrid work: Why it’s time to move your on-premises PBX to […]

How RingCentral helped these 6 companies better serve their customers

According to research from the accounting firm PricewaterhouseCoopers, a third of your customers will leave you after one bad customer experience, and almost all will move on after two or three bad experiences. However, a positive customer experience builds trust and a lasting relationship between your company and your customer. It extends throughout the buyer’s […]

How to improve your customer experience by elevating your employee experience

In the past, organizations saw customer service as its own separate entity. If contact center agents treated customers well, they reasoned customer satisfaction would go up. But if you looked at the highest-performing businesses in the world today, you’ll notice that customer satisfaction goes beyond frontline contact center agents. Modern-day organizations are starting to realize […]