The economic impacts of integrated UC and CC solutions
On Demand Webinar Watch Now As businesses strive to improve customer satisfaction (CSAT) and employee satisfaction (ESAT), they often overlook the power unified communication (UC) and contact center (CC) platforms have on customer and employee experience. When businesses do finally recognize room for improvement in their UC and CC programs, many teams look for solutions […]
BrightTALK | Push to Talk: Bringing frontline workers into the cloud
On Demand Webinar Watch Now There are approximately 2.7 billion frontline workers globally, which is more than twice the number of desk-based workers. But nevertheless, they have been largely left behind in the video and AI revolution of post-pandemic work tools and have minimal connectivity back to office workers. Frontline workers need to be given […]
ICMI | Today’s Challenge: Where to Invest for Long-Term Contact Center Success
On Demand Webinar Watch Now Years of data make it crystal clear: organizations that consistently invest in the tools and training needed to deliver excellent customer and employee experience realize solid returns on those investments. In fact, those organizations’ financial results consistently outperform those of their peers, and the market as a whole, through good […]
Building a business case for CX investments
On Demand Webinar Watch Now Customer experience has become critical for organizations to prioritize in 2023 and beyond. Today’s consumers expect organizations to provide exceptional, all-encompassing support, requiring CX leaders to consider new investments in tools and technology to keep customers satisfied. CX leaders understand that building improved customer experiences requires unwavering buy-in and support […]
RingCentral Launch Event: Introducing RingCentral Events
On Demand Webinar Watch Now In this virtual launch event, hear from the RingCentral executive team, customers, and industry leaders about RingCentral’s new RingCentral Events innovation. Get access to: Inside looks into the RingCentral Events platform with product expert Kristen Koenig RingCentral Events customer success stories from Women Who Code, SAE International, and HubSpot On […]
Beyond the court: Steve Kerr’s playbook for innovation
On Demand Webinar Watch Now Sit down with the Golden State Head Warriors Steve Kerr and RingCentral’s Amir Hameed for an insightful discussion to uncover how you can weave innovation into the fabric of your team, your mindset, and your professional goals. Don’t miss out on learning: Strategies to balance tradition and inventiveness Techniques to […]
RingCentral Launch Event: Introducing RingCX
On Demand Webinar Watch Now In this virtual launch event, hear from the RingCentral executive team, customers, and industry leaders about RingCentral’s new RingCX innovation. Get access to: Insight into the future of the customer experience (CX) industry with visionary Sheila McGee Smith Inside looks into the RingCX platform with product expert Srini Raghavan RingCX […]
Tokio Marine Rescues a VIP Call with Nexthink
On Demand Webinar Watch Now When an important executive meeting started having technical issues, the team at Tokio Marine was able to leverage Nexthink to remedy the issue in minutes. Watch now to learn how. On Demand Webinar Watch Now Tags OnlineGrowth MarketingTips SuccessStrategies DigitalMarketing MarketingNow Nexthink Share with friends Other webinars Add Your Heading […]
Eliminating Manual Work for Vituity’s Service Desk
On Demand Webinar Watch Now “We were stuck in a place where we were guessing… with lots of manual work that’s been eliminated by Nexthink now.” Hear how Vituity leveraged Nexthink to streamline service desk processes and eliminate manual work. Watch now. On Demand Webinar Watch Now Tags OnlineGrowth MarketingTips SuccessStrategies DigitalMarketing MarketingNow Nexthink Share […]
Automating Crucial Remediations at ABN AMRO
On Demand Webinar Watch Now At ABN AMRO, experience is truth. Over their years growing their DEX strategy, ABN AMRO have been pioneers in using sentiment data to build an exceptional digital workplace. In this video, Jelmer Berendsen, IT leader at ABN AMRO, shares what they focus on to drive happy employees. On Demand Webinar […]