Redefining Customer Service with Generative and Agentic Al
On Demand Webinar Watch Now Customer service leaders are grappling with a new challenge: the surge of AI and automation tools have added complexity and silos rather than simplifying operations. Customer interactions generate workflows that span multiple teams across the organization, creating inefficiencies. Explore how AI is revolutionizing workflow execution—eliminating friction, enhancing efficiency, and transforming […]
NIST 800-171 & CMMC: What’s the Difference?
On Demand Webinar Watch Now This on-demand webinar covers the basic differences between NIST 800-171 and CMMC regulatory requirements. If your company is working with federal data or planning to enter a contract with the Department of Defense, your systems need to be able to process and secure Controlled Unclassified Information (CUI). In order to […]
Preparing for the Future of WFM
On Demand Webinar Watch Now Managing the staffing needs of today’s increasingly complex contact center environments can be challenging without the proper tools. Workforce Management must evolve to support remote work, activity-based workspaces, and the integration of omni-channel operations. Discover how to break free from the constraints of traditional workforce management and unlock greater efficiency. […]
Understanding the Interim Rule and how it relates to NIST 800-171 & CMMC compliance
On Demand Webinar Watch Now The Interim Rule was issued by the DoD to amend the Defense Federal Acquisition Regulation Supplement (DFARS) that states that companies must implement a DoD Assessment Methodology and Cybersecurity Maturity Model Certification framework in order to do business with the federal government. The DFARS regulations ensure that companies meet the […]
NIST 800-171 vs. CMMC – Where to focus and how to prioritize
On Demand Webinar Watch Now Watch this free webinar to learn how to prioritize CMMC and NIST 800-171 requirements Once you understand the differences between NIST 800-171 and CMMC and the implementation of the Interim Rule, it’s time to determine which certification is best-suited to your company’s needs in the short term and long term. Although the CMMC […]
Understanding Customer Journeys: Why Playvox by NICE is the Perfect Companion for CRM Systems
On Demand Webinar Watch Now In today’s fast-paced digital world, delivering a seamless and personalized customer experience across multiple channels is crucial for business success. Join us for an insightful webinar to discover how integrating the capabilities of Playvox by NICE and CRM systems can help you deliver a superior omnichannel customer experience. Learn how […]
Assessing Cyber Risk in the Modern Threat Landscape
On Demand Webinar Watch Now Here’s what you’ll learn: How to conduct a cybersecurity risk assessment for your organization How to use the results of the risk assessment to implement change What you should look for in a provider to streamline your cybersecurity. Top managers recognize cyber risk assessment and mitigation as an essential topic on their […]
Conversational AI: Revolutionizing Customer Interactions
On Demand Webinar Watch Now About this webinar Join us for an insightful discussion on how businesses are harnessing AI to transform both employee and customer experiences. Learn from Robin Gareiss, CEO and Principal Analyst at Metrigy, about AI’s real world impact on business communications together with RingCentral experts on how AI is improving work […]
Beyond Antivirus: How to Protect your Business from the Unknown
On Demand Webinar Watch Now With an increasing number of IT executives concerned about the impact and legal ramifications posed by the threats of advanced malware, Endpoint Detection & Response solutions have quickly become essential for businesses looking to manage cybersecurity risk. This webinar covers: The top cyber threats facing companies today. What antivirus does. […]
Customer Connections That Count: Turning Frustration into Loyalty
On Demand Webinar Watch Now Customer service shouldn’t feel like a constant struggle—for agents or customers. When frustration takes over, relationships suffer, and loyalty is lost. So how do you flip the script? Join us for a conversation about simple, effective strategies and tools that turn everyday service interactions into opportunities to build trust and […]