The Total Economic ImpactTM of ServiceNow HR Service Delivery
Organizations that invest in unlocking talent potential will drive productivity and business performance. But how can you improve employee experiences to maximize retention? Read Forrester’s report to learn the Total Economic Impact™ of ServiceNow HR Service Delivery. You’ll see how organizations like yours have achieved over 17,000 hours of HR time savings on processing employee […]
Think Big: Cultivating growth and enhanced productivity among economic uncertainty
How can you say YES to focusing on driving business growth AND improving employee experience? Read this ebook to discover how to thrive in today’s era of AI and people-powered innovation. And find out how you can attract people with the right skills to adapt to evolving business needs, with automated tasks and insights to […]
2 ways to boost employee productivity & cut HR costs
How can you balance productivity, retention and performance to drive growth, while lowering cost to serve? Read this ebook to see how you can improve productivity and business performance by streamlining employee experiences with the ServiceNow platform. You’ll learn how to enable employees to get the guidance they need across any journey, so they can […]
3 ways to optimize the lead-to-cash cycle and increase revenue
When you connect your front, middle, and back offices with a single, AI-powered platform, you’ll deliver unified customer journeys that drive loyalty and create significant cost savings and revenue growth. Read this guide to learn how you can fulfill customer orders 50% faster and reduce order fallout rate by 86%. You’ll give CX teams real-time […]
3 ways to elevate the customer experience & reduce costs
How can you meet customer expectations for speed and convenience, while also lowering costs? Start by empowering your customer service teams with AI. Read this ebook to see how you can proactively address customer issues, reduce inbound calls, and give employees better customer insights, while driving down cost to serve — using ServiceNow’s AI-driven platform. […]
Best GenAI practices in HR service delivery to help drive business transformation
Organizations are reshaping business operations and unlocking workforce performance with GenAI. In fact, 90% of business leaders believe that these productivity gains could even reduce employee stress and burnout. Read this guide to discover how you can implement a GenAI solution that empowers your employees at every level to speed up case research and resolution, […]
Accelerating business transformation with an AI platform – alignment across people, automated process, and embedded GenAI
While GenAI holds immense potential to transform industries and revolutionize workflows, many organizations find themselves struggling to translate proof-of-concept successes into full-scale production deployments. This IDC study sheds light on the key challenges hindering widespread GenAI adoption and offers actionable strategies for integrating GenAI seamlessly into your existing business processes. Download Now
Climb to new heights: How CHROs can lead the journey to improve employee productivity, increase efficiency, and reduce costs in today’s transformation era
CHROs are often torn between doing more with less and enabling business growth. So how can you optimise your workforce while lowering costs? By breaking down silos across your HR processes and teams. Read this ebook to learn how streamlining routine requests with automation can drive productivity and satisfy employees. Download Now
CX TRENDS: 1st Edition- Customer service insights in the GenAI era
44% of customers say their biggest frustration is not being able to reach a live customer service agent quickly. Meanwhile, agents often feel overburdened, with 70% needing 4+ apps to resolve customer issues. Read this report to see how you can connect customers to agents faster, while taking the strain from employees, using a single […]
Executive Insights: Exploring the Untapped Power of GenAI in Customer Service
71% of B2B customers think GenAI will benefit CX. But how can you ensure you’re adding real value to customer service experiences? Read this ebook to learn how CX leaders can unleash the full potential of AI and GenAI. You’ll see how GenAI can help you reduce strain on customer service agents, while lowering costs. […]
