Put AI to work to drive business transformation in IT
When IT services and operations continue to grow in volume and complexity, it’s almost impossible to scale people and manual processes to keep up with IT incidents. That’s why organizations are using the GenAI-powered Now Assist on the ServiceNow platform—reducing incidents with better self-service, and spending 80% less time ramping up from incident hand-offs and […]
Put AI to work to elevate customer experiences
Streamline the customer experience from start to finish with generative AI. GenAI -powered Now Assist makes it easier than ever for customers to self-solve, empowers your agents to quickly resolve complex cases, and enables field technicians to fix issues on the first visit with work order summarization. Read this guide for insights on implementing GenAI […]
The Business Value of Now Assist for Customer Service And Field Service
With budgets shrinking and customer expectations expanding, how can you continue to deliver exceptional experiences, without draining precious resources? Discover how organizations are using the AI-powered ServiceNow platform to transform their business. With Now Assist, you can reduce time to resolve a case by 25%, reduce time spent on agent ramp-up after handoff by 80%, […]
3 ways to elevate the customer experience & reduce costs
How can you meet customer expectations for speed and convenience, while also lowering costs? Start by empowering your customer service teams with AI. Read this ebook to see how you can proactively address customer issues, reduce inbound calls, and give employees better customer insights, while driving down cost to serve — using ServiceNow’s AI-driven platform. […]
Deliver value with ServiceNow AI Agents
At ServiceNow, our platform empowers teams of AI Agents to collaborate seamlessly and orchestrate end-to-end business processes. With hundreds of pre-built agents or the flexibility to create custom solutions using AI Agent Studio, no workflow is left behind. Explore how you can use AI Agent Studio to easily create specialised AI agents, set guardrails and […]
IDC Agentic AI Webinar
It’s time to do more. More productivity. More innovation. More business growth. It’s time for the next evolution of AI. Agentic AI gets people away from endless chatbot conversations, and instead lets them manage fleets of real AI agents that work with them seamlessly. Join us for exclusive insights from a panel of AI experts […]
Say Hello to Real Agents from ServiceNow
IDC projects that 50% of organizations will use enterprise AI agents configured for specific business functions in 2025. Built to autonomously solve your most complex business challenges, ServiceNow Al Agents empower your organization to achieve more with less effort-delivering real, measurable outcomes. Discover how ServiceNow AI Agents are here to drive exponential productivity across every corner […]
EMEA Consumer Voice Report 2025
Last year’s Consumer Voice Report revealed that the brand loyalty crisis was tightening its grip on Europe, the Middle East, and Africa (EMEA). Consumers were increasingly dissatisfied with run-of-the-mill customer experiences—voicing a need for more efficient services powered by real-time support. New trends in customer experience (CX) offer hope: Gartner® predicts that “by 2028, 33% of […]
EMEA Consumer Voice Report 2025
Last year’s Consumer Voice Report revealed that the brand loyalty crisis was tightening its grip on Europe, the Middle East, and Africa (EMEA). Consumers were increasingly dissatisfied with run-of-the-mill customer experiences—voicing a need for more efficient services powered by real-time support. New trends in customer experience (CX) offer hope: Gartner® predicts that “by 2028, 33% of […]
EMEA Consumer Voice Report 2025
Last year’s Consumer Voice Report revealed that the brand loyalty crisis was tightening its grip on Europe, the Middle East, and Africa (EMEA). Consumers were increasingly dissatisfied with run-of-the-mill customer experiences—voicing a need for more efficient services powered by real-time support. New trends in customer experience (CX) offer hope: Gartner® predicts that “by 2028, 33% of […]
