A guide to streamlining sales and service operations
How can manufacturers meet constantly evolving customer expectations for speed, convenience, and innovative services? Read this ebook to learn how you can streamline and automate commercial operations across your entire sales and service cycle, with a single platform. And explore how to drive increased service revenue while digitizing end-to-end order management, dealer support, and customer […]
IDC InfoBrief: Maximizing the Business Value of AI with a Digital Platform
Enabling AI through a digital platform, particularly one with built-in security and data features, provides significant competitive advantages. Most companies are still building out their platform and feel that investment is needed in their data systems. Those leading digital businesses with platforms in place have been able to capitalize on the latest AI technologies and […]
The AI platform for business transformation
ServiceNow has a unique platform philosophy. Unlike other platforms, which are cobbled together from multiple acquisitions and generations of software, we built our entire portfolio on a single cloud-native architecture, data model, and user experience. When innovations such as generative AI (GenAI) become available, you can implement them directly from the platform without wasting time […]
Fuel growth and lower costs with automation designed for Technology Providers
Enterprise digital transformation is the most important factor driving value for organizations today. Across every industry, organizations rely on you—their technology provider—for the right solutions and expertise to help them reach their digitalization goals. Download this eBook to find out how to prioritize improving experiences for your customers and employees—while also reducing your cost to […]
Gartner® Magic Quadrant™ for AI Applications in IT Service Management
How can AI drive better IT experiences? With AI-powered IT service management you can resolve IT issues faster than ever while reducing costs. AI can quickly summarize information—such as knowledge base articles or case work log updates—and automatically generate major incident notifications. Discover why ServiceNow is named a Leader in the 2024 Gartner® Magic Quadrant™ […]
IGNITE PRODUCTIVITY ACROSS IT WITH NOW ASSIST
Deploying GenAI across IT services and operations on your ServiceNow platform can dramatically boost IT agent and operator productivity, as well as improve experiences. In this guide, see how you can rapidly resolve complex IT issues with automated summaries of key information in simplified, plain language using GenAI-powered Now Assist. The outcomes you can expect? […]
Put AI to work and drive business transformation in IT
How can you drive business transformation when your IT teams are mired in mundane, time-consuming tasks? The only way forward is to automate the repetitive work. Download this guide to explore how Gen-AI powered Now Assist on the ServiceNow platform can boost IT productivity, improve experiences for employees and customers, and deliver value across your […]
Four ways to get your digital transformation back on track
While most companies have launched some type of digital transformation, 70% of those initiatives fell short of their objectives. Read this Ebook to get insight into four ways to accelerate your digital transformation. Discover how you can boost efficiency and productivity on your journey to becoming an AI-powered organization. Download Four ways to get your […]
CX TRENDS: 1st Edition-Customer service insights in the GenAI era
44% of customers say their biggest frustration is not being able to reach a live customer service agent quickly. Meanwhile, agents often feel overburdened, with 70% needing 4+ apps to resolve customer issues. Read this report to see how you can connect customers to agents faster, while taking the strain from employees, using a single […]
3 ways to optimize the lead-to-cash cycle and increase revenue
When you connect your front, middle, and back offices with a single, AI-powered platform, you’ll deliver unified customer journeys that drive loyalty and create significant cost savings and revenue growth. Read this guide to learn how you can fulfill customer orders 50% faster and reduce order fallout rate by 86%. Download 3 ways to […]