AI Maturity in Banking
Despite the rapid growth and promise of AI, ServiceNow’s second annual Enterprise AI Maturity Index reveals a surprising trend: fewer banks are making meaningful progress on their AI journey. As technologies like agentic AI open new doors for innovation, just 40% of banking leaders strongly agree they have a clear, shared vision for AI transformation. […]
Generative Artificial Intelligence-led industry transformation – Lessons learned in the Asia-Pacific
This report from Economist Impact explores the opportunities and challenges of Generative Artificial Intelligence (GenAI) in Asia-Pacific (APAC) countries with industry-specific case studies, based on desk research, two workshops and qualitative interviews with experts and executives. It looks at the state of industry-led GenAI adoption and implementation in APAC, with a particular focus on government, […]
Unleash productivity with GenAI
How can you supercharge productivity across all your workflows AND create great experiences for employees and customers? Read this guide to see how innovative companies like yours can say YES to both with AI. Learn how you can accelerate business agility to drive better business outcomes, using a single AI-powered cloud platform. Download Now
Modernize your IT services and operations with AI
By 2026, more than 80% of enterprises will use GenAI to improve ways of working. In this ebook, discover how GenAI can boost IT teams’ productivity by enabling faster issue resolution, automating repetitive tasks, and improving self-service experiences, all while reducing costs on a single AI-driven platform. Download Now
Journey to modernizing IT services and operations
How can you boost workforce productivity AND deliver better IT services? Say YES to both with modern, resilient AI-powered IT service operations. In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service. Download Now
Day In The Life – Futuristic Experience
As a leader in tech, how can you spend less time dealing with everyday operational issues, and more time thinking about how to deliver productivity, efficiency, and better experiences for your teams? Follow a day in the life of an innovative CIO to discover how autonomous IT, powered by ServiceNow AI Agents, can help you […]
CIO Business Value Guide
According to BCG, 74% of organizations are struggling to achieve and scale value with AI. Sound familiar? Discover how businesses relieve pressure on IT teams, simplify complex processes, and drive real business value from their AI investments using ServiceNow AI Agents and Now Assist. With ServiceNow’s controlled, centralized approach to AI, you can resolve issues […]
Accelerating business transformation with an AI platform – alignment across people, automated process, and embedded GenAI
IDC Brief: Deploying Embedded Generative AI for People and Processes Across the Enterprise While GenAI has enormous potential to transform industries and revolutionize workflows, many companies struggle to apply it for specific, practical use cases. This IDC study highlights the key challenges hindering GenAI implementation and presents practical strategies for seamlessly integrating GenAI into existing […]
Executive Insights: Exploring the untapped power of GenAI in customer service
71% of B2B customers think GenAI will benefit CX. But how can you ensure you’re adding real value to customer service experiences? Read this ebook to learn how CX leaders can unleash the full potential of AI and GenAI. You’ll see how GenAI can help you reduce strain on customer service agents, while lowering costs. […]
Customer Experience (CX) Trends
44% of customers say their biggest frustration is not being able to reach a live customer service agent quickly. Meanwhile, agents often feel overburdened, with 70% needing 4+ apps to resolve customer issues. Read this report to see how you can connect customers to agents faster, while taking the strain from employees, using a single […]