Driving exceptional policyholder and employee experiences in insurance
Across every industry, consumers expect hyper-personalized, omnichannel, connected experiences—and insurance is no different. To attract digitally savvy policyholders and support workers in onsite and hybrid roles, insurance companies are investing in a variety of different technologies to support a seamless customer and employee experience.
During the session, Datos Insights Senior Principal Carey Geaglone, RingCentral Head of Industry Strategy, Financial Services Matthew Lehman, Independent Insurance Agents & Brokers of America (IIABA) Executive Director, Agents Council for Technology Chris Cline explored how:
Leveraging integrated cloud communications/collaboration and contact center solutions drives business value and personalized, seamless experiences in insurance
AI is impacting conversational chat and shaping policyholder experience strategies
Secure and compliant communication solutions protect customer data and support regulatory and audit requirements
Featured Speakers:
Carey Geaglone
Senior Principal
Datos Insights
Matthew Lehman
Head of Industry Strategy, Financial Services
RingCentral
Chris Cline
Executive Director Agents Council for Technology
IIABA
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