Building a business case for CX investments

Customer experience has become critical for organizations to prioritize in 2023 and beyond. Today’s consumers expect organizations to provide exceptional, all-encompassing support, requiring CX leaders to consider new investments in tools and technology to keep customers satisfied.

CX leaders understand that building improved customer experiences requires unwavering buy-in and support from senior leadership. Given the current economic environment, C-suite executives are scrutinizing significant investments like never before.

If you or your team struggle to secure investment for upgrading your CX infrastructure, we invite you to join our fireside chat with RingCentral’s Sonalee Parekh and Joanna Palmer. They’ll leverage their experiences to provide insight to audiences about:

• What C-suite executives look for when asked to make investments in items like CX
• How to sell a CX investment to senior leadership in a way that secures buy-in
• Why investing in CX will increase customer retention, profitability, and other important metrics