The Critical Role of Employee Engagement to an Agency’s Mission
On Demand Webinar Watch Now Agencies face unique challenges to creating a sense of community and sustaining employee engagement as they focus on achieving their mission and serving their constituents. Hybrid work environments provide great employee flexibility, but they make it harder for teams to stay connected. Job stress and burnout have led to a […]
Built To Win: A Customer-Centric culture starts with your employees
On Demand Webinar Watch Now Join us for RingCentral’s CX Book Club Event. During this webinar, we will be featuring Annette Franz’s new book, Built to Win. Franz outlines 10 key principles to building a customer centric culture — which begins with a people-centric culture. 2022 is the Year of the Agent ~ does your […]
Leveraging unified communications to drive business value and compliance in financial services
On Demand Webinar Watch Now Leveraging unified communications to drive business value and compliance in financial services Cloud enabled unified communications — also known as unified communications as a service, or UCaaS — brings many benefits to financial institutions by creating more efficient and effective means of communication, enhancing their customer relationships, and improving productivity […]
The economic impacts of integrated UC and CC solutions
On Demand Webinar Watch Now As businesses strive to improve customer satisfaction (CSAT) and employee satisfaction (ESAT), they often overlook the power unified communication (UC) and contact center (CC) platforms have on customer and employee experience. When businesses do finally recognize room for improvement in their UC and CC programs, many teams look for solutions […]
BrightTALK | Push to Talk: Bringing frontline workers into the cloud
On Demand Webinar Watch Now There are approximately 2.7 billion frontline workers globally, which is more than twice the number of desk-based workers. But nevertheless, they have been largely left behind in the video and AI revolution of post-pandemic work tools and have minimal connectivity back to office workers. Frontline workers need to be given […]
ICMI | Today’s Challenge: Where to Invest for Long-Term Contact Center Success
On Demand Webinar Watch Now Years of data make it crystal clear: organizations that consistently invest in the tools and training needed to deliver excellent customer and employee experience realize solid returns on those investments. In fact, those organizations’ financial results consistently outperform those of their peers, and the market as a whole, through good […]
Getting XLAs Right with Brighthorse
On Demand Webinar Watch Now XLAs can seem like an impenetrable concept. But as Neil Keating of Brighthorse explains, using XLAs just requires a simple mindset shift, and a way of measuring a different kind of data: sentiment data. On Demand Webinar Watch Now Tags OnlineGrowth MarketingTips SuccessStrategies DigitalMarketing MarketingNow Nexthink Share with friends Other […]
Building Positive Digital Experiences at Mondelez
On Demand Webinar Watch Now Creating positive digital experiences for employees is all about understanding the user’s perspective. Watch how Mike Kenny of Mondelez continuously creates positive experiences and leverages all the resources Nexthink has to offer to get the most out of his DEX strategy. On Demand Webinar Watch Now Tags OnlineGrowth MarketingTips SuccessStrategies […]
A Transparent Application View at Landis+Gyr
On Demand Webinar Watch Now “Before Nexthink, I was blind.” Learn how Landis+Gyr uses Nexthink to see how applications are performing from the user’s point of view, and leverages that data to build better digital workplace experiences. On Demand Webinar Watch Now Tags OnlineGrowth MarketingTips SuccessStrategies DigitalMarketing MarketingNow Nexthink Share with friends Other webinars
Eliminating Irritating Interruptions at PaddyPower
On Demand Webinar Watch Now Every time an employee’s day is interrupted by a technology error, that’s minutes of productivity lost to the business, and a world of irritation for the employee. Watch how Paddypower leverages Nexthink to eliminate these interruptions and create a seamless technology experience for their employees. On Demand Webinar Watch Now […]
