Enhance employee satisfaction with AI and skills intelligence
76% of employees are more likely to stay with a company if offered continuous learning opportunities. So how do you give employees the personalized career development tools they need? Start by empowering them with AI. Read this ebook to discover 3 strategies to help drive employee satisfaction and fuel business growth with ServiceNow’s AI-powered platform. […]
Gartner Market Guide for Customer Service Knowledge Management Systems
With AI empowering your customer service teams with precise, real-time answers based on customer intent, they can boost customer satisfaction by resolving issues faster and more efficiently. Explore the AI capabilities you need for automating content management and optimization, by reading the Gartner® Market Guide for Customer Service Knowledge Management Systems. Download Gartner Market Guide […]
Gartner Predicts 2024: AI’s Impact on the Employee Experience
Employees are ready for AI, with 92% saying they want AI to help them with admin tasks, and one-third saying they’d switch jobs if it gave them the opportunity to use GenAI. Read this report for Gartner’s predictions on how AI will transform the employee experience. You’ll see how you can enable employees to get […]
GenAI Guide: Deliver better HR services faster with Generative AI
Business leaders agree that AI will increase workforce productivity and efficiency. But how? Read this guide to put AI to work for HR to transform the employee experience. Discover why 73% of business leaders believe GenAI will increase workforce productivity, and how you can enable employees to find relevant answers with GenAI-powered search—all on ServiceNow […]
The Total Economic ImpactTM of ServiceNow HR Service Delivery
Organizations that invest in unlocking talent potential will drive productivity and business performance. But how can you improve employee experiences to maximize retention? Read Forrester’s report to learn the Total Economic Impact™ of ServiceNow HR Service Delivery. You’ll see how organizations like yours have achieved over 17,000 hours of HR time savings on processing employee […]
Think Big: Cultivating growth and enhanced productivity among economic uncertainty
How can you say YES to focusing on driving business growth AND improving employee experience? Read this ebook to discover how to thrive in today’s era of AI and people-powered innovation. And find out how you can attract people with the right skills to adapt to evolving business needs, with automated tasks and insights to […]
Navigate the era of new customer expectations: An interactive guide to maximizing engagement and revenue streams
CCOs face mounting pressure to balance business needs with evolving customer expectations. So how can you elevate customer experiences at scale? By driving customer retention, reducing manual effort and lowering costs, with strategic automation enabling streamlined customer service operations. Find out how in this CCO’s guide. Download Now
Next Steps Guide Customer Service
Streamline the customer experience from start to finish with generative AI. GenAI -powered Now Assist makes it easier than ever for customers to self-solve, empowers your agents to quickly resolve complex cases, and enables field technicians to fix issues on the first visit with work order summarization. Read this guide for insights on implementing GenAI […]
Software as Savings: 3 strategies for CX leaders to unlock AI-powered transformation and cost-efficiencies
How can you use GenAI to reduce daily case volume by 41% and inbound call volume by 19%? That’s what organizations are achieving with ServiceNow’s AI platform. Read this ebook for three strategies to unlock AI-powered transformation: standardize operations, consolidate systems, and automate workflows. Get ready to improve customer satisfaction and proactively resolve service issues […]
Streamline customer service experiences with Now Assist
GenAI’s ability to understand user context and intent, synthesize information, and generate content enables you to automate tedious tasks for customers, agents, technicians, and developers. You’ll create better experiences for everyone. Learn how the Now Assist suite of GenAI capabilities and technologies from ServiceNow can streamline the customer service process from beginning to end. Download […]
