2 ways to boost employee productivity & cut HR costs
How can you balance productivity, retention and performance to drive growth, while lowering cost to serve? Read this ebook to see how you can improve productivity and business performance by streamlining employee experiences with the ServiceNow platform. You’ll learn how to enable employees to get the guidance they need across any journey, so they can […]
CX TRENDS: 1st Edition- Customer service insights in the GenAI era
44% of customers say their biggest frustration is not being able to reach a live customer service agent quickly. Meanwhile, agents often feel overburdened, with 70% needing 4+ apps to resolve customer issues. Read this report to see how you can connect customers to agents faster, while taking the strain from employees, using a single […]
Best GenAI practices in HR service delivery to help drive business transformation
Organizations are reshaping business operations and unlocking workforce performance with GenAI. In fact, 90% of business leaders believe that these productivity gains could even reduce employee stress and burnout. Read this guide to discover how you can implement a GenAI solution that empowers your employees at every level to speed up case research and resolution, […]
Climb to new heights: How CHROs can lead the journey to improve employee productivity, increase efficiency, and reduce costs in today’s transformation era
CHROs are often torn between doing more with less and enabling business growth. So how can you optimise your workforce while lowering costs? By breaking down silos across your HR processes and teams. Read this ebook to learn how streamlining routine requests with automation can drive productivity and satisfy employees. Download Now
Gartner Market Guide for Customer Service Knowledge Management Systems
With AI empowering your customer service teams with precise, real-time answers based on customer intent, they can boost customer satisfaction by resolving issues faster and more efficiently. Explore the AI capabilities you need for automating content management and optimization, by reading the Gartner® Market Guide for Customer Service Knowledge Management Systems. View Now
Enhance employee satisfaction with AI and skills intelligence
76% of employees are more likely to stay with a company if offered continuous learning opportunities. So how do you give employees the personalized career development tools they need? Start by empowering them with AI. Read this ebook to discover 3 strategies to help drive employee satisfaction and fuel business growth with ServiceNow’s AI-powered platform. […]
Next Steps Guide Customer Service
Streamline the customer experience from start to finish with generative AI. GenAI -powered Now Assist makes it easier than ever for customers to self-solve, empowers your agents to quickly resolve complex cases, and enables field technicians to fix issues on the first visit with work order summarization. Read this guide for insights on implementing GenAI […]
Gartner Predicts 2024: AI’s Impact on the Employee Experience
Employees are ready for AI, with 92% saying they want AI to help them with admin tasks, and one-third saying they’d switch jobs if it gave them the opportunity to use GenAI. Read this report for Gartner’s predictions on how AI will transform the employee experience. You’ll see how you can enable employees to get […]
Software as Savings: 3 strategies for CX leaders to unlock AI-powered transformation and cost-efficiencies
How can you use GenAI to reduce daily case volume by 41% and inbound call volume by 19%? That’s what organizations are achieving with ServiceNow’s AI platform. Read this ebook for three strategies to unlock AI-powered transformation: standardize operations, consolidate systems, and automate workflows. Get ready to improve customer satisfaction and proactively resolve service issues […]
GenAI Guide: Deliver better HR services faster with Generative AI
Business leaders agree that AI will increase workforce productivity and efficiency. But how? Read this guide to put AI to work for HR to transform the employee experience. Discover why 73% of business leaders believe GenAI will increase workforce productivity, and how you can enable employees to find relevant answers with GenAI-powered search—all on ServiceNow […]
