2025 Enterprise AI Maturity Index

ServiceNow’s Enterprise AI Maturity Index 2025 evaluates in Partnership with Oxford Economics the current and future landscape of AI adoption in organizations. It analyses how businesses use AI to enhance workflows, automate processes, and generate business value. The index serves as a benchmark for companies to gauge their AI maturity relative to industry peers and pinpoint areas for growth. The report underscores the necessity of a strategic AI implementation approach, emphasizing responsible AI practices and governance. Ultimately, it aims to guide organizations in leveraging AI for hyper automation and digital transformation.

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