6 steps to a stronger security posture through automation
The ever-increasing frequency and costs of cyberbreaches mean you need to create the strongest possible security in your organisation. But how can you achieve this while still supporting innovation and change? By orchestrating your security operations—as well as risk and IT asset management—on a single platform. Read this ebook for six steps to a more […]
Modernize IT services and operations with AI
Discover simple ways to help employees work smarter and more efficiently with AI-powered service operations. In this ebook, you’ll learn how to expedite IT agent support, enable time-saving self-service and automate IT issue resolution on a single, unified platform. Download Now
Megatrends Webinar OnDemand
In this webinar, we’re joined by Simon Morris, UKI Area VP at ServiceNow and Kelley Steven-Waiss, Chief Transformation Officer/VP at ServiceNow, to discuss the key trends of today, how leaders should approach them, and the opportunities presented by new technologies. Following the launch of our Megatrends eBook, featuring quotes from our customers such as Aviva, […]
Empowering Customer Experience
To better understand the customer and employee landscape facing them, and what it means for organisations today, ServiceNow worked with Opinium Research to commission a survey of 15,000 adults across EMEA. This research was carried out with a view to find out exactly what a successful customer experience strategy should look like both now and […]
Customer service insights in the GenAI era
Join us as we unveil exclusive insights from our CX Trends survey. Discover the intricacies of connecting with the customer, empathize with challenges agents confront daily, and understand the pressures weighing on CX leaders. Immerse yourself in a thoughtful conversation among industry experts as they share individual experiences and discuss strategic recommendations, including how AI […]
3 ways to optimize the lead-to-cash cycle and increase revenue
When you connect your front, middle and back offices with a single, AI-enabled platform, you’ll deliver unified customer journeys that drive loyalty. Read this guide to learn how ServiceNow can give CX teams real-time visibility and control to address lead-to-cash needs efficiently, simply and transparently, while reducing costs. Download Now
Deliver great talent development experiences to fuel business growth
How can you boost employee retention AND drive business growth? Say YES to both, using a single employee growth and career development hub. Read this ebook to discover how you can make better informed talent decisions, reduce attrition and increase employee satisfaction, using AI-driven skills and intelligence data. Start creating unforgettable career journeys for your […]
Embedding AI Into Technology Strategy: Five Steps to Impact
How can you modernise IT experiences AND empower employee productivity? Say YES to both by building an AI-enabled IT foundation. Embed AI into your technology strategy and take the first steps to unlocking new efficiencies and innovation. Get insights on automation and AI from this IDC Spotlight. Download Now
IDC MarketScape: Worldwide SPM Vendor Assessment – Driving Adaptive Business Optimization with AI
Don’t make decisions and manage IT projects, programmes and portfolios in isolation. How can you unlock a holistic view and facilitate joint business and IT planning by leveraging AI for optimised business outcomes? Get insights from the 2023-2024 IDC MarketScape and see why ServiceNow was named a Leader in Worldwide Strategic Portfolio Management and IT […]
Customer Experience (CX) Trends: First edition – Customer service insights in the GenAI era
In a rapidly evolving business environment, understanding CX trends and overcoming associated challenges has become crucial for organisations. To gain insights, a comprehensive Customer Experience survey was conducted globally, targeting both the practitioner and the consumer, with the goal to explore the current state of CX, identify emerging trends and highlight key challenges faced by […]
