ServiceNow Named a Leader in Worldwide Employee Experience for Integrated Employee Workspaces
ServiceNow has been recognized as a leader in the 2025 IDC MarketScape: Worldwide Employee Experience for Integrated Employee Workspaces. Read the report excerpt to discover why, and gain insights on building smarter, more personalized employee experiences that deliver measurable business results. Download ServiceNow Named a Leader in Worldwide Employee Experience for Integrated Employee Workspaces Whitepaper
ServiceNow Named a Leader in Worldwide Employee Experience for Voice of the Employee
ServiceNow has been recognized as a leader in the 2025 IDC MarketScape: Worldwide Employee Experience for Voice of the Employee. Read the report excerpt to discover why, and to learn how to turn everyday employee feedback into insights that drive enterprise-wide action and impact. Download ServiceNow Named a Leader in Worldwide Employee Experience for Voice […]
Customer Experience (CX) Trends
44% of customers say their biggest frustration is not being able to reach a live customer service agent quickly. Meanwhile, agents often feel overburdened, with 70% needing 4+ apps to resolve customer issues. Read this report to see how you can connect customers to agents faster, while taking the strain from employees, using a single […]
Escape the legacy CRM trap—before it’s too late
On the ServiceNow AI Platform, there’s a better way to CRM. Supercharged with AI agents, it connects every team to every customer. Bringing your entire organization together to seamlessly access and act on data across your company, from inventory to logistics to customer history. CRM for the AI era isn’t just about managing customers, it’s […]
3 strategies for CX leaders to unlock AI-powered transformation
How can you use GenAI to reduce daily case volume by 41% and inbound call volume by 19%? That’s what organizations are achieving with ServiceNow’s AI platform. Read this ebook for three strategies to unlock AI-powered transformation: standardize operations, consolidate systems, and automate workflows. Get ready to improve customer satisfaction and proactively resolve service issues […]
Unlock CX excellence: The power of lead-to-cash innovation
How can you say YES to future-proofing your CX strategy AND reducing costs? By creating a unified customer journey using an AI-enabled platform. Read this ebook to learn how you can accelerate the lead-to-cash cycle and increase efficiency by streamlining your customer service operations using automation and AI. You’ll see how your teams can drive […]