2025 Customer Experience Report (Public Sector)
Australians rate Government service 5.2 out of 10 The 2025 Customer Experience Report reveals how Australians feel about public service experience – and what Governments can do about it. Read the full report to understand the service gap between customer’s expectations and service experience, the impact of fragmented technology systems and how AI can […]
Accelerating Business Transformation with an AI Platform
IDC InfoBrief: Alignment Across People, Automated Process, and Embedded Generative AI While GenAI holds immense potential to transform industries and revolutionize workflows, many organizations find themselves struggling to translate proof-of-concept successes into full-scale production deployments. This IDC study sheds light on the key challenges hindering widespread GenAI adoption and offers actionable strategies for integrating GenAI […]
Executive Insights: Exploring the Untapped Power of GenAI in Customer Service
71% of B2B customers think GenAI will benefit CX. But how can you ensure you’re adding real value to customer service experiences? Read this ebook to learn how CX leaders can unleash the full potential of AI and GenAI. You’ll see how GenAI can help you reduce strain on customer service agents, while lowering costs. […]
CX TRENDS: 1st Edition- Customer service insights in the GenAI era
44% of customers say their biggest frustration is not being able to reach a live customer service agent quickly. Meanwhile, agents often feel overburdened, with 70% needing 4+ apps to resolve customer issues. Read this report to see how you can connect customers to agents faster, while taking the strain from employees, using a single […]
Accelerating business transformation with an AI platform – alignment across people, automated process, and embedded GenAI
IDC Brief: Deploying Embedded Generative AI for People and Processes Across the Enterprise While GenAI has enormous potential to transform industries and revolutionize workflows, many companies struggle to apply it for specific, practical use cases. This IDC study highlights the key challenges hindering GenAI implementation and presents practical strategies for seamlessly integrating GenAI into existing […]
3 ways to optimize the lead-to-cash cycle and increase revenue
When you connect your front, middle, and back offices with a single, AI-powered platform, you’ll deliver unified customer journeys that drive loyalty and create significant cost savings and revenue growth. Read this guide to learn how you can fulfill customer orders 50% faster and reduce order fallout rate by 86%. You’ll give CX teams real-time […]
3 Ways to optimize the lead-to-cash cycle and increase revenue
When you connect your front, middle, and back offices with a single, AI-powered platform, you’ll deliver unified customer journeys that drive loyalty and create significant cost savings and revenue growth. Read this guide to learn how you can fulfill customer orders 50% faster and reduce order fallout rate by 86%. You’ll give CX teams real-time […]
Executive Insights: Exploring the Untapped Power of GenAI in Customer Service
71% of B2B customers think GenAI will benefit CX. But how can you ensure you’re adding real value to customer service experiences? Read this ebook to learn how CX leaders can unleash the full potential of AI and GenAI. You’ll see how GenAI can help you reduce strain on customer service agents, while lowering costs. […]
CX TRENDS: 1st Edition- Customer service insights in the GenAI era
44% of customers say their biggest frustration is not being able to reach a live customer service agent quickly. Meanwhile, agents often feel overburdened, with 70% needing 4+ apps to resolve customer issues. Read this report to see how you can connect customers to agents faster, while taking the strain from employees, using a single […]
Accelerating business transformation with an AI platform – alignment across people, automated process, and embedded GenAI
IDC InfoBrief: Aligning People, Automated Processes, and Integrated Generative AI Generative AI has immense potential to transform industries and revolutionize workflows. Yet, many companies struggle to translate successful proofs of concept into large-scale production deployments. This IDC study highlights the key challenges hindering widespread adoption of generative AI and offers concrete strategies for easily integrating […]
