Customer Experience (CX) Trends
44% of customers say their biggest frustration is not being able to reach a live customer service agent quickly. Meanwhile, agents often feel overburdened, with 70% needing 4+ apps to resolve customer issues. Read this report to see how you can connect customers to agents faster, while taking the strain from employees, using a single […]
3 steps to drive employee retention and business growth
How can HR leaders unlock their talent potential to fuel business growth? By building an actionable talent strategy, using a single platform. Read this ebook to discover how ServiceNow can help you make smarter talent decisions, orchestrate employee learning across systems and turn career aspirations for every employee into measurable growth plans. Download 3 steps […]
The state of AI-powered Business Transformation in Banking
ServiceNow and ThoughtLab surveyed 1,125 executives from around the world to find out how much progress banks are making driving AI-powered business transformation. This survey reveals what the most successful banks, known as “Pacesetters,” are doing differently and provides actionable insights on how to future-proof operations. Download this report to learn how Pacesetters drive AI […]
Generative Artificial Intelligence-led industry transformation – Lessons learned in the Asia-Pacific
This report from Economist Impact explores the opportunities and challenges of Generative Artificial Intelligence (GenAI) in Asia-Pacific (APAC) countries with industry-specific case studies, based on desk research, two workshops and qualitative interviews with experts and executives. It looks at the state of industry-led GenAI adoption and implementation in APAC, with a particular focus on government, […]
AI Maturity in Banking
Despite the rapid growth and promise of AI, ServiceNow’s second annual Enterprise AI Maturity Index reveals a surprising trend: fewer banks are making meaningful progress on their AI journey. As technologies like agentic AI open new doors for innovation, just 40% of banking leaders strongly agree they have a clear, shared vision for AI transformation. […]
The state of AI-powered Business Transformation in Banking
ServiceNow and ThoughtLab surveyed 1,125 executives from around the world to find out how much progress banks are making driving AI-powered business transformation. This survey reveals what the most successful banks, known as “Pacesetters,” are doing differently and provides actionable insights on how to future-proof operations. Download this report to learn how Pacesetters drive AI […]
The state of AI-powered transformation in government
ServiceNow surveyed 1,248 leaders worldwide to determine the progress government organizations are making in driving AI-powered transformation at scale. This survey reveals what the most successful government organizations, known as “Pacesetters,” are doing differently to drive outcomes such as faster and better public services and greater employee productivity. Download the report and […]
Cybersecurity at a Crossroads: How Australian and New Zealand Government Agencies Are Responding to Escalating Threats
Government agencies across Australia and New Zealand face increasing pressure to defend against sophisticated cyber threats. Yet some are significantly more prepared than others. In this new research report from ServiceNow and ThoughtLab, we examine how leading public sector organisations across Asia-Pacific are confronting digital risk with smarter strategies and stronger foundations. Explore how top-performing […]
Economist Impact Report: Gen AI-led Industry Transformation
This report from Economist Impact explores the opportunities and challenges of Generative Artificial Intelligence in Asia-Pacific countries. Featuring industry use cases, this report explores the state of industry-led GenAI adoption and implementation across Asia-Pacific, with a particular focus on public sector and other regulated industries. Business leaders share how they’re using GenAI to unlock innovation, […]
AI‑Powered Cities of the Future: Insights for Australia & New Zealand Governments
AI is transforming the way Asia-Pacific cities operate; boosting productivity, enhancing services, and helping governments meet rising citizen expectations. ServiceNow and ThoughtLab analysed AI strategies, investment and best practice across 49 Asia‑Pacific cities to explore how cities are using AI to drive smarter urban planning, improve infrastructure, and deliver better public services. Download the […]
