Transform Customer Service Experiences with Now Assist
This guide discusses how GenAI-powered Now Assist can streamline customer and field service management as well as related app development to deliver greater productivity for staff as well as better experiences for customers. It also explains why ServiceNow will build trust in GenAI initiatives for organizations and help them accelerate and maximize GenAI value on […]
Put AI to work to elevate customer experiences
Streamline the customer experience from start to finish with generative AI. GenAI -powered Now Assist makes it easier than ever for customers to self-solve, empowers your agents to quickly resolve complex cases, and enables field technicians to fix issues on the first visit with work order summarization. Read this guide for insights on implementing GenAI […]
3 ways to elevate the customer experience and reduce costs
How can you meet customer expectations for speed and convenience, while also lowering costs? Start by empowering your customer service teams with AI. Read this ebook to see how you can proactively address customer issues, reduce inbound calls, and give employees better customer insights, while driving down cost to serve — using ServiceNow’s AI-driven […]
3 ways to optimize the lead-to-cash cycle and increase revenue
When you connect your front, middle, and back offices with a single, AI-powered platform, you’ll deliver unified customer journeys that drive loyalty and create significant cost savings and revenue growth. Read this guide to learn how you can fulfill customer orders 50% faster and reduce order fallout rate by 86%. Download 3 ways to […]
CX TRENDS: 1st Edition- Customer service insights in the GenAI era
44% of customers say their biggest frustration is not being able to reach a live customer service agent quickly. Meanwhile, agents often feel overburdened, with 70% needing 4+ apps to resolve customer issues. Read this report to see how you can connect customers to agents faster, while taking the strain from employees, using a single […]
Adopting Cloud-Based Technology in Construction for Better Cost Management
Cost management in construction plays a significant role in project success. Technology can help teams better manage cost activities, but most are hesitant to change cost-related processes and procedures… we’re here to help! Join us for a live webinar, where we talk to Michael Doughton, Operations Manager at Donohoe Construction, about what led his team […]
Allied Builders Switches to Autodesk for Better Pricing Clarity and Predictability
Allied Builders System, a leading construction firm in Hawaii, transitioned from their previous construction software to Autodesk Build. They found Autodesk Build offered key project management features without additional costs and a dedicated, no-pressure customer service approach. The transition was smooth, and the team praises the user-friendliness and robust training resources. Discover more in the […]
Hermanson Automates and Connects Fabrication Process with Autodesk Build
Hermanson Company is a full-service MEP construction, engineering, and service company delivering projects across the Pacific Northwest. Longtime users of BIM 360 and PlanGrid, Hermanson migrated to Autodesk Build within Autodesk Construction Cloud to centralize project data and standardize project management workflows. By further automating the fabrication process and connecting its designers, engineers, fabricators, and […]
