Gartner® Market Guide for Customer Service Knowledge Management Systems
With AI empowering your customer service teams with precise, real-time answers based on customer intent, they can boost customer satisfaction by resolving issues faster and more efficiently. Explore the AI capabilities you need for automating content management and optimization, by reading the Gartner® Market Guide for Customer Service Knowledge Management Systems. Download Now
CUSTOMER EXPERIENCE (CX) TRENDS
44% of customers say their biggest frustration is not being able to reach a live customer service agent quickly. Meanwhile, agents often feel overburdened, with 70% needing 4+ apps to resolve customer issues. Read this report to see how you can connect customers to agents faster, while taking the strain from employees, using a single […]
The Total Economic Impact™ Of ServiceNow HR Service Delivery
Organizations that invest in unlocking talent potential will drive productivity and business performance. But how can you improve employee experiences to maximize retention? Read Forrester’s report to learn the Total Economic Impact™ of ServiceNow HR Service Delivery. You’ll see how organizations like yours have achieved over 17,000 hours of HR time savings on processing employee […]
Gartner Predicts 2024: AI’s Impact on the Employee Experience
Employees are ready for AI, with 92% saying they want AI to help them with admin tasks, and one-third saying they’d switch jobs if it gave them the opportunity to use GenAI. Read this report for Gartner’s predictions on how AI will transform the employee experience. You’ll see how you can enable employees to get […]
