IDC FutureScape: Worldwide Healthcare Industry 2024 Predictions
This IDC FutureScape provides executives across the globe with actionable insights and analysis for future healthcare industry scenarios. The intended readers include but are not limited to members of the business, clinical, and IT leadership of healthcare provider (HCP) and payer organizations worldwide. The IDC FutureScape 2024 predictions suggest that healthcare organizations will prioritize mastering […]
Executive Insights: Exploring the untapped power of GenAI in customer service
71% of B2B customers think GenAI will benefit CX. But how can you ensure you’re adding real value to customer service experiences? Read this ebook to learn how CX leaders can unleash the full potential of AI and GenAI. You’ll see how GenAI can help you reduce strain on customer service agents, while lowering costs. […]
Executive Insights: Exploring the untapped power of GenAI in customer service
71% of B2B customers think GenAI will benefit CX. But how can you ensure you’re adding real value to customer service experiences? Read this ebook to learn how CX leaders can unleash the full potential of AI and GenAI. You’ll see how GenAI can help you reduce strain on customer service agents, while lowering costs. […]
Overcoming the hurdles to delivering patient care
How can healthcare organisations overcome the hurdles to patient care when faced with numerous operational challenges affecting care teams? By streamlining every interaction, appointment, and point of contact through the ServiceNow platform. Explore this ebook to discover how healthcare providers, similar to yours, are revolutionising healthcare operations with ServiceNow. They’re reclaiming valuable time for staff […]
Anticipate, prevent, and minimize the impact of business disruptions
Today’s business leaders are facing an uncertain landscape with increasing operational risk. Read this guide to discover how you can enable confident risk-based decisions across business and IT by building a proactive, comprehensive and competitive resilience strategy—especially in times of uncertainty and disruption. Start building a resilience programme that can give you a competitive edge, with […]
CUSTOMER EXPERIENCE (CX) TRENDS
88% of customers say that one of the most valuable parts of the customer experience is getting timely answers from service agents. Read this report to discover how to satisfy customers who are feeling disconnected, by getting them to a live agent faster and more efficiently. See how you can empower agents with real-time information […]
Think Big: Cultivating growth and enhanced productivity amid economic uncertainty
How can you say YES to focusing on driving business growth AND improving employee experience? Read this ebook to discover how to thrive in today’s era of AI and people-powered innovation. And find out how you can attract people with the right skills to adapt to evolving business needs, with automated tasks and insights to […]
Accelerate XaaS with frictionless CX in tech
How can technology providers accelerate anything-as-a-service (XaaS) growth, while lowering costs? By breaking down silos across the CX ecosystem, you can decrease cost to serve and meet customer expectations for fast, convenient service experiences. Read this ebook to learn how you can drive customer loyalty, increase productivity and improve your bottom line, by automating and […]
Advancing your risk management maturity
Maturing your risk management programmes is vital for meeting enterprise-wide objectives. Get insights on how you can raise the maturity level of enterprise risk management. You’ll discover how your teams can make better decisions that lead to greater outcomes, by connecting business and IT with a common language on a single platform. Download Now
The healthcare provider’s guide to expediting clinician induction
How can HR leaders attain business objectives while unleashing clinician potential? By empowering caregivers to operate more efficiently at every stage of their journey, beginning with onboarding. Dive into this ebook to understand how simplifying workflows with the ServiceNow platform can enable you to provide uniform, fair experiences that enhance clinician retention, shorten time to […]
