The Total Economic Impact of Red Hat OpenShift Cloud Services
This report provides a framework to evaluate the potential financial impact of Red Hat OpenShift cloud services on organizations. Download Now
Aberdeen Report: Drive Results with AI-powered CX
New Aberdeen report: Drive Results with AI-Powered CX Today’s contact center is more complex than their counterpart from even ten years ago due to the rise of digital channels. However, CX leaders have never had as many tools in their toolbox to step up to the challenge—and deliver superior business results. Companies that use AI […]
ICMI State of AI in the CC
Join the 75% of contact centers investing in AI this year How AI is used in the contact center is changing at an incredible speed. ICMI recently surveyed the contact center community in the executive report, “The State of AI in the Contact Center,” to provide a snapshot in time as AI-powered contact center tools […]
Designing Your AI-Ready Business
Unlock your business’s AI potential with these essential steps Explore the vital pillars for AI readiness in your organization. Get ready to harness the power of AI for unparalleled growth and customer satisfaction. AI Readiness – Your key to unprecedented business success: Download Designing Your AI-Ready Business Whitepaper
Unlock Efficiency and Security with AnyDesk: A Case Study with Leibniz Institute for Astrophysics Potsdam
Are you looking to transform your remote operations while ensuring top-tier data security? The Leibniz Institute for Astrophysics Potsdam (AIP) faced a similar challenge, and their success story with AnyDesk might hold the key to unlocking efficiency and safety for your institution. Case Study: Leibniz Institute for Astrophysics Potsdam The Leibniz Institute for Astrophysics Potsdam […]
State of the Contact Center 2023: Activating the Agent of the Future
Annual report about emerging trends, challenges, and expectations in customer service Contact centers are at the forefront of remote-based work and Artificial Intelligence—modernizations that are here to stay. But how does the agent of the future fit in, who are they, and how to activate them? In this report, you’ll discover answers from 400 contact […]
WFM for a Global and Digital Organization with Trent Ryan from Netflix
Trent Ryan from Netflix joins the podcast to discuss how he got into WFM, what processes Netflix does well, and what he has learned over the years as the “key” to a sucessful WFM professional. Fresh off his nomination to SWPP’s Workforce Management Professional of the Year, Trent gives great insight into how running the […]
10 ways to replace ineffective meetings with Slack
Slack channels are the workhorse of a meeting-savvy culture. They’re virtual spaces to share messages, workplace automations, digital tools and files, and can be created for any project, topic or team. Slack channels are a better way to work, especially in a digital HQ. Channels can enable 13% shorter sales cycles, 23% faster time to […]
