While every step of the Ecommerce customer journey is important, the last mile is the most crucial and, often, the one we most remember. Getting your customer’s order right only to have it ruined by a delivery exception or a missed notification can hurt your brand image and cost you financially. Make a lasting impression by delivering on customer expectations down to the very end. Last mile tracking can make the difference between winning and losing customers. Ensure that you are in control of the entire customer journey from beginning to end.
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