Organizations which apply a holistic approach to experience delivery — customer experience, employee experience, user experience and multi-experience — build stakeholder satisfaction which leads to better business performance.
Through a survey conducted with 1,000 executives globally, we examined the progress these organizations are making across the four experience areas, the steps they are taking to get there, the challenges they face along the way, and the benefits they see from their initiatives.
This report focuses on APAC leaders, thereby providing other organizations in the region with valuable guidance to take their experience initiatives to a higher level.