IDC Thriving in the Experience Economy InfoBrief

Customer expectations continue to grow and evolve amid an increasingly dynamic business environment. The experience economy is a reality today – one where customers value unique and frictionless experiences over just products and services. To thrive in this economy, it is important for CX professionals to rethink their CX strategy in the context of their ability to achieve their CX goals.

idc-thriving-in-the-experience-economy-infobrief-8
By supplying my contact information, I authorise ServiceNow to contact me with personalized communication about ServiceNow solutions, products and services. See our Privacy Policy link (above) for more details or to opt-out at any time.

Newsletter

Latest

eBook: The Voice Of The Frontline Healthcare Worker​

Frontline healthcare workers are facing unprecedented challenges today. Healthcare...

eBook: Embracing Disruption To Drive Transformational Success In Healthcare

In this new digital era healthcare providers are facing...

eBook: Invest In Patients Or Care Teams? Yes

Healthcare in the 21st century is complicated, and it...

Webinar: ServiceNow Healthcare Strategy & Roadmap​

In this webinar, you can: Gain an understanding of the...

Don't miss

eBook: The Voice Of The Frontline Healthcare Worker​

Frontline healthcare workers are facing unprecedented challenges today. Healthcare...

eBook: Embracing Disruption To Drive Transformational Success In Healthcare

In this new digital era healthcare providers are facing...

eBook: Invest In Patients Or Care Teams? Yes

Healthcare in the 21st century is complicated, and it...

Webinar: ServiceNow Healthcare Strategy & Roadmap​

In this webinar, you can: Gain an understanding of the...

The Experience Organization – APAC By ThoughtLab

Organizations which apply a holistic approach to experience delivery...

Latest Post

eBook: Embracing Disruption To Drive Transformational Success In Healthcare

In this new digital era healthcare providers are facing unprecedented changes due to technological advancements and consumerism. In order to improve the quality of...

AI Is The Future of CX

Discover More on ittech-news.com Building lasting relationships, not isolated results Think of someone you used to know. What do you remember about them? For most people,...

Increase field service efficiency and reduce costs with augmented reality

Discover how combining augmented reality with your field service management solution can improve the efficiency of the services provided by your technicians, including resolving...