Understanding and predicting today’s customer expectations
Welcome to Ruby’s 2023 call trends report! Below, you’ll find comprehensive customer communication insights based on over 62 million calls our virtual receptionists answered on behalf of small businesses. Start scrolling to read though the complete report—or jump to the sections that matter most to your organization by using the buttons below.
With that in mind, let’s explore five key trends from the last year in phone calls to help your business predict course changes and prepare for the road ahead:
- Phone calls are bringing in more leads for businesses.
- Robocalls are on the rise.
- Challenging calls have (slightly) increased.
- The workweek is slowly shifting.
- Seasonality is changing across certain industries.