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Customer care is an essential aspect of any business. But for Hilltop Law Firm, helping clients isn’t just part of the job—it’s a guiding principle. Since joining her husband’s practice as VP of operations 2021, Sam Hainey has used her 20 years of experience in customer service to uplift and empower each client who reaches out for a consultation.

“What we look forward to in our business is helping people,” says Hainey. “So at the end of the day, what’s our main goal? It’s to help others, and to do so with an integrity-driven mindset.”

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