What does it take to empower agents to make every customer interaction with your contact center an extraordinary experience?
It takes focusing agents on the behaviors proven to influence customer satisfaction.
Enlighten AI for Customer Satisfaction is a complete, out-of-the-box solution that scores agents’ soft skills on every interaction and eliminates the need for manual interpretation.
Pre-Built AI Behavioral Models
Sentiment scoring is a proven predictive indicator of customer satisfaction such as NPS, transactional NPS (tNPS), and CSAT surveys.
Enlighten AI for Customer Satisfaction opens the door to a new dimension of comprehension by scoring agent behaviors that directly impact the sentiment score.