DELIVERING FRICTION LESS CUSTOMER EXPERIENCE


Our relationships with brands naturally change over time, and the radical, accelerated digital evolution of consumer behavior and expectations over the past two years only serves to underscore the need for instant gratification. Not long ago, CX professionals focused in large part on behavioral differences between generations—Millennial or Gen Z versus Boomer. But today’s CX behaviors and the challenges associated with them transcend generations. The pandemic has transformed most of us into digital natives.

Newsletter

Latest

eBook: The Voice Of The Frontline Healthcare Worker​

Frontline healthcare workers are facing unprecedented challenges today. Healthcare...

eBook: Embracing Disruption To Drive Transformational Success In Healthcare

In this new digital era healthcare providers are facing...

Webinar: ServiceNow Healthcare Strategy & Roadmap​

In this webinar, you can: Gain an understanding of the...

Top 10 strategies for reducing costs

In today’s uncertain economic environment, leaders need to optimise...

Don't miss

eBook: The Voice Of The Frontline Healthcare Worker​

Frontline healthcare workers are facing unprecedented challenges today. Healthcare...

eBook: Embracing Disruption To Drive Transformational Success In Healthcare

In this new digital era healthcare providers are facing...

Webinar: ServiceNow Healthcare Strategy & Roadmap​

In this webinar, you can: Gain an understanding of the...

Top 10 strategies for reducing costs

In today’s uncertain economic environment, leaders need to optimise...

The Experience Organization – APAC By ThoughtLab

Organizations which apply a holistic approach to experience delivery...

Latest Post

The key to building a customer centric team

80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention,...

The Human Firm:how to build a scalable and client-centric firm

First it was the digital revolution, now it’s the human revolution Technology and digital disruption are changing the world around us and how we live....

A NEW ERA OF GOVERNMENT GRANTMAKING: Time for a cultural and digital transformation

Discover More on ittech-news.com Prepare for a new path in government grantmaking Learn how embracing digital transformation and cloud-based technology can help your team tackle the...