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Microsoft Teams and Telephony: Why Financial Services Firms Must Consider UCaaS Providers


Financial services companies that have embraced Microsoft Teams for messaging and meetings
must take one critical next step to achieve full benefits of Unified Communications-as-a-Service
(UCaaS): integrating calling. They do not, however, need to adopt Microsoft Teams Phone
System. In fact, there’s a better option: integrated calling services from a UCaaS provider. This
option provides them with the best opportunity to minimize telecom costs, maximize reliability,
compliance, and security; and provide access to advanced calling features.

If you’re responsible for determining how to add calling to your Microsoft Teams environment,
you should evaluate the benefits of integrating UCaaS with the Microsoft Teams app. Alternative
options include integrating your UCaaS provider’s calling capabilities into Microsoft Teams, or
using Operator Connect or Direct Routing services from your UCaaS provider to enable your
employees to place and receive calls using the Microsoft Teams apps.
Based on Metrigy’s data gathered from 43 financial services companies in North America,
Europe, Asia, and Australia, we discovered:

  • A clear preference for using dedicated UCaaS services for calling, as opposed to Microsoft
    Teams Phone System
  • Significant benefits from using dedicated UCaaS services, including lower costs, greater
    reliability, and access to advanced calling and call center features.
  • For businesses committed to using Microsoft Teams Phone System, an opportunity to
    achieve additional benefits by using Direct Routing from their UCaaS provider to connect
    Microsoft Teams to the PSTN (Public Switched Telephone Network).

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