5 Ways to Maximize Performance

Discover More on ittech-news.com Customers expect their interactions with the contact center to be fast, personalized, and effortless. It would help if agents had insight...

About Us

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

Blogs

Upcoming Events

Products

5 Ways to Maximize Performance

Discover More on ittech-news.com Customers expect their interactions with the contact center to be fast, personalized, and effortless. It would help if agents had insight...

Pretzel Time: Blending the Agent Experience with Employee Well-Being and CX

Discover More on fintech-news.com As organizations prepare themselves for the digital era and accelerate their digital transformation strategies, they are faced with unprecedented challenges across...

Understanding the reason for every inbound customer call

How Royal Caribbean International transformed CX and agent workflows using SpeechIQ® Understanding the reasons customers are calling is a vital part of Royal Caribbean’soperations. It...

Inbound Customer CareBuyers’ Guide

The COVID-19 pandemic has accelerated trends already in place impacting customer care environments: Per a 2020 McKinsey study, first-time users of digital channels increased dramatically...

It’s Definitely Time to Rethinkthe Agent Desktop Experience

There is no doubt that the contact center agent’s job is much more demanding today compared to a few years ago. Ever-changing customer behavior,expanding...

Newsletter

Latest

5 Ways to Maximize Performance

Discover More on ittech-news.com Customers expect their interactions with the...

Pretzel Time: Blending the Agent Experience with Employee Well-Being and CX

Discover More on fintech-news.com As organizations prepare themselves for the...

Understanding the reason for every inbound customer call

How Royal Caribbean International transformed CX and agent workflows...

Inbound Customer CareBuyers’ Guide

The COVID-19 pandemic has accelerated trends already in place...

It’s Definitely Time to Rethinkthe Agent Desktop Experience

There is no doubt that the contact center agent’s...