Financial services firms and FinTech companies can calculate the cost of service downtime and performance issues in terms of lost revenue, CSAT, customer churn, and negative press. However, it can be much more difficult to understand the costs to their company when their observability solution is slow or unavailable.
When your observability platform is down – even short, intermittent outages or performance degradations – your team is flying blind with no visibility into your services. Even if your apps and services worked fine, the poor reliability of your observability platform is costing you in a number of ways.