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AI Is The Future of CX

Discover More on ittech-news.com Building lasting relationships, not isolated results Think of someone you used to know. What do you remember about them? For most people,...

New WFM for dummies Breaking the chains of the WFM Paradigms

Discover More on ittech-news.com Discover true to interval (TTI) analytics

Elevating the Employee Experience During an Economic Downturn

Discover More on ittech-news.com Whether or not a recession looms ahead, safeguarding measures at businesses have taken hold. There are powerful strategies for contact center...

Webinar: ServiceNow Healthcare Strategy & Roadmap​

In this webinar, you can: Gain an understanding of the digital health platform and why it’s relevant; Learn case examples – expanding on the digital platform;...

The Experience Organization – APAC By ThoughtLab

Organizations which apply a holistic approach to experience delivery — customer experience, employee experience, user experience and multi-experience — build stakeholder satisfaction which leads...

Rising With The Tide: APAC Business Priorities In A Sea Of Uncertainty

Business leaders across the Asia Pacific region are optimistic about their future despite the three major challenges of climate change, global conflict, and financial...

DSR eBook:​ A System Of Action To Support The Defence Of The Nation

On the path to building the defence force Australia needs, the Department of Defence has a great opportunity to accelerate transformation and deliver on...

The Economist: Digital Capabilities In Asia-Pacific – The Journey Towards Greater Opportunities

In this report by The Economist Impact, we look at the state of digital capabilities in Asia Pacific (APAC), in particular Australia, Hong Kong,...

Top 10 strategies for reducing costs

In today’s uncertain economic environment, leaders need to optimise costs where they can—without stagnating growth. Inside our eBook, we cover three approaches you should...

Infographic: How ServiceNow Is Empowering The Department Of Defence

In a new era of defence operations, it’s crucial Australia’s Department of Defence is supported by cutting-edge technology and digital innovation. At ServiceNow, our mission...

Five ways to expedite development of innovative software

In today's cloud-native world, business growth depends on accelerating software development AND keeping services running 24/7. So how can you say YES to both?...

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eBook: The Voice Of The Frontline Healthcare Worker​

Frontline healthcare workers are facing unprecedented challenges today. Healthcare...

eBook: Embracing Disruption To Drive Transformational Success In Healthcare

In this new digital era healthcare providers are facing...

eBook: Invest In Patients Or Care Teams? Yes

Healthcare in the 21st century is complicated, and it...

Webinar: ServiceNow Healthcare Strategy & Roadmap​

In this webinar, you can: Gain an understanding of the...

The Experience Organization – APAC By ThoughtLab

Organizations which apply a holistic approach to experience delivery...