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Building lasting relationships, not isolated results
Think of someone you used to know. What do you remember about them? For most people,...
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Whether or not a recession looms ahead, safeguarding measures at businesses have taken hold. There are powerful strategies for contact center...
The COVID-19 pandemic has accelerated trends already in place impacting customer care environments:
Per a 2020 McKinsey study, first-time users of digital channels increased dramatically...
There is no doubt that the contact center agent’s job is much more demanding today compared to a few years ago. Ever-changing customer behavior,expanding...