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AI Is The Future of CX

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Discover More on ittech-news.com Building lasting relationships, not isolated results Think of someone you used to know. What do you remember about them? For most people,...
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New WFM for dummies Breaking the chains of the WFM Paradigms

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Discover More on ittech-news.com Discover true to interval (TTI) analytics
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Elevating the Employee Experience During an Economic Downturn

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Discover More on ittech-news.com Whether or not a recession looms ahead, safeguarding measures at businesses have taken hold. There are powerful strategies for contact center...
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LiveVox

Inbound Customer CareBuyers’ Guide

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The COVID-19 pandemic has accelerated trends already in place impacting customer care environments: Per a 2020 McKinsey study, first-time users of digital channels increased dramatically...
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It’s Definitely Time to Rethinkthe Agent Desktop Experience

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There is no doubt that the contact center agent’s job is much more demanding today compared to a few years ago. Ever-changing customer behavior,expanding...

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