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eBook – Invest In Patients Or Care Teams

Achieving the Quadruple Aim Healthcare in the 21st century is complicated. Around the world, patients must navigate an often bewildering system to get the care they need. Care teams whose workload keeps growing must balance the increasing demand for services with manual tasks that take time away from providing care. And it’s complicated for communities […]

IDC Thriving in the Experience Economy InfoBrief

Customer expectations continue to grow and evolve amid an increasingly dynamic business environment. The experience economy is a reality today – one where customers value unique and frictionless experiences over just products and services. To thrive in this economy, it is important for CX professionals to rethink their CX strategy in the context of their […]

Increase field service efficiency and reduce costs with augmented reality

Discover how combining augmented reality with your field service management solution can improve the efficiency of the services provided by your technicians, including resolving issues faster and increasing the productivity of employees. Augmented reality enables technicians and agents access to real-time information in the field, increasing first-time resolution, ultimately reducing costs.

Business Value of ServiceNow Customer Service Management

Organisations that significantly improve the efficiency of their customer experience can expect to save millions a year. Find out how to optimise your customer experience while increasing customer loyalty and improving your bottom line, by connecting and empowering your entire company with a single platform. Read this eBook to see how much business value you could gain with ServiceNow, based on certified Forrester and value calculator […]

Mini eBook – Transform Healthcare Cybersecurity, Risk, And Resilience

Cyberattacks make headlines, and healthcare is one of the hardest-hit sectors Why is that the case? Healthcare organisations hold massive volumes of personally identifiable information (PII), protected health information (PHI), and financial data—all ripe targets for cybercriminals. With multiple devices and applications in digital interventions, loopholes can compromise this sensitive information. A single misstep that […]

Make journey mapping your secret to outstanding customer service

Giving customers exceptional experiences is key for any organisation that wants to succeed and grow in today’s competitive environment. A customer journey map helps close gaps in customer engagement and backend service operations, while identifying processes you can optimise, using self-service and automation. In this eBook, you will discover how you can boost customer loyalty and satisfaction, as well as bottom-line benefits by mapping your entire […]

eBook 2023 – Customer Insight: Healthcare Industry Testimonials

It’s hard to believe we haven’t been together in a global Knowledge event since 2019. Where did those four years of our lives go? So much has changed since then. In 2019, ServiceNow was actually half the size we are today, and we had half the number of products on our magnificent Now Platform®. Your […]