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The right work at the right time: Aligning IT and business with SAFe

All too often, there’s a disconnect between business objectives and IT capabilities. But when you simplify alignment between the work your IT team does and the business’s changing priorities, you empower everyone to ignite innovation and change. That’s the power of Scaled Agile Framework (SAFe). Read this quick guide to see how you can improve […]

3 steps to optimizingtechnology asset investmentseverywhere in the enterprise

In our technology excellence handbook, we discuss the top four, forward-looking imperatives driving business transformation and growth. One imperative that is critical to the future success of your organization is optimizingasset investments across the enterprise, including applications, software, hardware and cloud resources.According to Gartner, worldwide IT spending will still grow 5.3% in 2023 to $4.6 […]

Goals: How strategy gets delivered

Align strategy to execution and drive outcomes that matter using a single, actionable workspace. It’s time to spark change, defining and aligning on goals that are based on business and customer value. Get started by establishing an effective goals framework, with our ebook. You’ll see how to align strategy to execution, know when and how […]

The right work at the right time: Aligning IT and business with Safe

All too often, there’s a disconnect between business objectives and IT capabilities. But when you simplify alignment between the work your IT team does and the business’s changing priorities, you empower everyone to ignite innovation and change. That’s the power of Scaled Agile Framework (SAFe). Read this quick guide to see how you can improve […]

Best practices for modern technology service operations

Demand for digital services is exploding, driven by new market opportunities, a quest for efficiency and agility, and emerging trends like hybrid work. To thrive in this constantly evolving landscape, you need to build a change-capable organisation. Get best practices for driving growth with IT service operations. Inside, you’ll see how managing IT services and […]

5 remedies for the top IT pains

Major shifts like hybrid working mean the pressure is on for your IT teams to minimise business-critical incidents. When you break down barriers between IT service management (ITSM) and IT operations management (ITOM), you can give your teams the support they need to efficiently deliver 24/7 services. Discover five ways to ease today’s top IT […]

Networking for first timers: tips and candid truths

“Your network is your net worth.” If you think that sounds like something you’d find plastered on a colleague’s coffee mug, you’re right. But that doesn’t mean there isn’t truth behind it. Just as we all could use a reminder to live, laugh, and love from time to time, we also shouldn’t overlook the importance of […]

Resource type: Case studies

Customer care is an essential aspect of any business. But for Hilltop Law Firm, helping clients isn’t just part of the job—it’s a guiding principle. Since joining her husband’s practice as VP of operations 2021, Sam Hainey has used her 20 years of experience in customer service to uplift and empower each client who reaches […]

RUBY: CALL TRENDS 2023

Understanding and predicting today’s customer expectations Welcome to Ruby’s 2023 call trends report! Below, you’ll find comprehensive customer communication insights based on over 62 million calls our virtual receptionists answered on behalf of small businesses. Start scrolling to read though the complete report—or jump to the sections that matter most to your organization by using the […]